Thirdly, we're a start-up and know that in order to compete with the big players in such a tight market, we have to provide top-customer service for a fraction of the cost (see #4!). We do most of our publicity, marketing and advertising through blogger partnerships rather than needing a dedicated budget for that. Secondly, we're a small team and scrappy. We guarantee our fragrances to be authentic: "How can I be sure that you're selling authentic products at such a good discount?" is a question we hear a lot.įirst of all, to sell on Shopify (the biggest ecommerce platform in the world and where our website is hosted) we had to provide detailed certification from our distributors that our name-brand products are in-fact, name-brand. We show you how to pick, wear, and love them.ġ. Questions? Happy to help! Email for all inquiries.īuying fragrances can be intimidating. We’re on a mission to demystify scents.
If not, you will be subject to a partial refund.Īt this time we do not offer international shipping - sorry for the inconvenience! As long as the item is not used in excess, you will get a full refund for it. Shipping cost is non-refundable for undelivered, unclaimed, returned, and refused packages unless we made an error.Īlso, we understand customers must open items before determining if they like them. You can expect a refund within one billing cycle of us receiving your returned product. If you would like to return a product from your order, email us at to begin the return process. If there is a significant delay, we will let you know via email.Īll orders can be returned up to 30 days after the ship date for a full refund minus shipping. We ship from our warehouses in Long Island, NY and orders should arrive within the continental US within 3-7 days. We'll notify you via e-mail of your refund once we've received and processed the returned item.No one likes paying for shipping so we offer free shipping on all orders over $80. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We greatly appreciate our customers’ understanding. The health and safety of our employees and customers is our main priority. *** We are temporarily suspending product returns on Health (hygiene products) and Cosmetics due to potential contamination risks during the COVID-19 pandemic. If you have any questions, please contact us. Your order may be delayed if your shipping address is different from your billing address (we use this additional time to help ensure the security of your credit information). Orders placed on a business day will be delivered the next business day because we need at least 1 day to process your order.įor example, orders placed on Monday will be shipped out on Tuesday. We ship orders Monday through Friday, excluding holidays.
0 kommentar(er)
